"I am extremely pleased with the customer support I’ve received recently from Mosaic. Our calls have been answered promptly, we have received outstanding customer support, and the docStar system has been operating much faster. Thank you for all the extra effort you have all given us during this transition period!
• Sharon S. Kimball, MCA Keller Williams Realty
"I just wanted to let you know that I LOVE the last upgrade. It is fantastic to be able to file my documents so quickly after I enter them now.
• Sandee Burnham Keller Williams Realty Signature Partners
"Keller Williams Realty offices in my region are now 100% paperless! In my offices, they have streamlined back office operations, reduced administrative expense and improved service to our agents. It has been a win-win!" Bob Kilinski, southeast regional manager for Keller Williams Realty.
"The docSTAR system is now part of our value proposition to recruit and retain agents. This partnership will save us money, while providing us with the peace of mind of knowing that every document on every transaction is in a safe place." Chris Ferguson, Keller Williams Operating Partner.
"Going paperless with docSTAR/Mosaic has been a terrific experience! The training for the system has been awesome, response to our needs has been fast and accommodating and we can do great new things with all the space that was previously used for storage - PLUS information is always at our fingertips whether at the office or home!
"The docSTAR system is very user friendly and dependable. The Conservation District is innovative with the incorporation and the usage of the imaging system into daily routines. Record retention is no longer a concern."
• Maureen Ford, docSTAR Specialist, Chester County Conservation District.
"In South Windsor, integrating GIS and document management is critical today more than ever. With economic challenges facing everyone, we are stretched to make complex decisions more rapidly against increasing legal and regulatory requirements. Having access to our historical records quickly, and more importantly by location, dramatically improves staff efficiency and overall customer satisfaction. Today we can answer questions within minutes that in the past could have taken days because we would have had to requisition documents that are stored off-site and then manually search those documents. Now, one click of a mouse instantly pulls up the documents and maps for a specific area or property. This save hours of time and helps prevent frustration and project delays caused by not having all of the information needed to make a timely and proper decision."
• Scott E. Roberts, Director of Information Technology, Town of South Windsor, CT
Metrobrokers - GMAC Real EstateKevin Levent
President
Due to the rapid growth of our company and our diversification into mortgage services, insurance, relocation services, real estate school and commercial real estate sales, we were becoming inundated with paper.
After months of evaluation, we selected the docSTAR system sold and supported by the Mosaic Corporation in Atlanta. The docSTAR solution clearly had the best price performance ratio of any solution and Mosaic clearly had the most experience helping companies go paperless.
The docSTAR system has saved us space, labor costs and improved our response times on file retrievals dramatically.
Apollo MDMark Noel
IT Director
We reached a point where we had used all of the space in our current file cabinets and were beginning to purchase cardboard boxes that ultimately did not meet our needs. We had full time assistants retrieving paper from cabinets and boxes and it was extremely inefficient as files were mixed and returned to the wrong storage space.
With docSTAR, our process has improved giving our employees time to concentrate on their most important task, collecting receivables. We no longer have to spend time and resources searching, copying and refilling documents.
We were trained at our site with little disruption to our business. We knew what we wanted and Mosaic tailored the training to us.
Ganek, Wright and Dobkin, PCDavid Armata
Controller
We generate a ton of paper! That's one way David Armata quantifies the impact of his firm's success in the real estate law market place. And, it's one of the reasons he was so eager to find a document imaging and storage solution for the company.
Before going to docSTAR, files were process, boxed and transported to storage at the rate of nearly 2.5 million pages per year. When requests for documents were made, the file had to be retrieved from storage and couriered back to us at great time and expense. That's not the case any more. Now it's scanned immediately and we can locate and e-mail our replies in a matter of seconds. Obviously, this pleases our customers.
Also, our process improved further when we went to bar coding. Making that change basically cut our time in half. We no longer review the filing process and we have no filing errors.
SouthStar FundingCarol Poupart
Senior Vice President
"I have been extremely pleased with the DocStar product. Mosaic promised SouthStar a product that would handle our heavy volume and superior customer service and they have delivered both. The system has eliminated mountains of paper and reduced costs and related supplies substantially. Files are available at our desk tops speeding up the process of our jobs significantly, which results in recognizing our profits sooner. The installation and training process was excellent. We are now several years into the process and the continued support from Mosaic has been impeccable".
